Privacy Policy

Hope Again Wellness Center

Introduction

At Hope Again Wellness Center, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with us via our website, social media platforms, or any other service we offer.

We process your data in accordance with South Africa’s Protection of Personal Information Act (POPIA) and applicable international data protection standards.

Definitions

  • “Hope Again Wellness Center”, “we”, “our”, or “us” refers to the registered nonprofit organization operating the website.

  • “You” or “your” refers to any individual visiting our site or submitting personal information to us.

  • “Personal Information” means information that identifies or relates specifically to you, including your name, email, contact details, IP address, or health-related data submitted through forms.

  • “Platforms” include our website, email systems, social media, landing pages, or any third-party service we use for communication or marketing.

What Personal Information We Collect

We may collect the following personal information:

  • Name, contact details, and email address

  • Information submitted through forms (e.g., prayer requests, inquiries, or bookings)

  • Details about your interaction with our website (e.g., pages visited, time spent, device type)

  • IP address and browser information for analytics and security

  • Information from cookies (see section below)

How We Collect Your Information

We collect your data in the following ways:

  • When you voluntarily fill out a form on our website or contact us

  • Through Facebook Pixel and similar tracking tools used to improve our outreach and marketing

  • Automatically through your browser or device when you visit our site (cookies and analytics)

How We Use Your Information

Your personal information is only used for purposes that align with our mission, including:

  • To respond to inquiries or prayer requests

  • To follow up with you after you’ve submitted a form or request

  • To send occasional updates, newsletters, or donation-related communications (only if opted in)

  • To analyze website performance and improve our services

  • To comply with legal or regulatory obligations

We will never sell your information or share it with third parties without your consent unless legally required.

Cookies and Tracking

Our website uses cookies and similar technologies (like the Facebook Pixel) to:

  • Improve your user experience

  • Track website traffic and engagement

  • Measure the success of our outreach and communication campaigns

You can disable cookies in your browser settings. Note that some website functions may be limited if cookies are turned off.

Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes secure server hosting, up-to-date software frameworks, and strict access control.

Should a data breach occur, we will notify you and the Information Regulator as required under South African law.

Your Rights and Choices

You have the right to:

  • Access your personal data we hold

  • Request corrections to inaccurate data

  • Withdraw consent or unsubscribe from communication at any time

  • Request deletion of your personal data (subject to legal limitations)

To exercise these rights, contact us at info@harc.co.za

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated version number and date. Continued use of our website constitutes your agreement to the revised terms.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Hope Again Wellness Center
Email: info@harc.co.za
Website: www.hopeagainwellnesscenter.org